We get lots of questions! Here are the ones we hear the most often.
Does it really work?
Yes. All compasses, levels, and thermometers are functional. The rulers work, but it would be hard to use them for accurate measurements on anything that is more than 1" long, as the rulers are not straight. However, they are a useful tool for differentiating between 1/2" and 9/16".
How big is it?
The measurements of everything are listed on the website. Let us know if we missed something. The small compass is about the size of a dime. The Classic Compass Necklaceis about the size of a nickel.
How long will it take to get?
We usually ship website orders within a week. If we have to make your piece for you it might take up to 3 weeks; although that is not very common, we are always out of something. If it is going to take awhile, we will email you and let you know. Rings and diamond dust pieces might take a little longer, but not always.
Can I get it gift wrapped?
Every piece we mail out comes packaged in a little gift box. If you would like a blank gift card enclosed, let us know in the special instructions section. If you are having us mail your gift directly to the recipient and would like us to include a short hand written note, let us know that too. We will do our best to make it a fancy-looking and festive package!
Can I rush it?
If we have it made then we can get it out right away. If you need something as a gift and time is urgent, then please let us know in the comments and we will do our best to help you out.
My country isn't among the choices for shipping!
We're sorry. Email us and we will add it right away!
How long will it take to get to me?
Shipping USPS Priority usually gets to most places in the United States in two days. Orders sent to Europe, Australia and Canada generally take a week to 10 days.
I have a problem. I don't like it. I don't want it.
Send us an email and we will do our best to make you happy. An actual person will read your email and we will do our best to straighten it out.
We might have what you ordered in a size not listed on the website. You can exchange your piece for something else or we will refund your money for the piece (sorry not the shipping) either to your credit card or paypal account. Return it within 3 weeks of purchase and include the receipt if possible.
My compass isn't working.
If you find yourself with a compass piece that no longer points north, it might have come in contact with a magnetic field. If you bought your compass piece within the past year, we will happily replace the compass for you. If your compass piece is over 12 months old, send it back and for just $15.00 we will replace it with a new one that points north.
My level went clear!
Some levels fade when exposed to sunlight. If you send us back your clear level piece we would be more than happy to replace the level with a brand new one. We will use a UV stable level. Putting $10- in the box to cover the cost of return shipping always makes us happier about re-juicing the levels.
Do you give discounts for large orders?
It depends, email us and let us know what you are interested in.
Do you wholesale?
Yes we do. We love sending work out to galleries. Give us a call or email us, and let us know what kind of store you have and where you are located. (401)419-0200